IT Services
Fast, Efficient, Cost-Effective
As your your grows, your IT needs grow along with it, requiring more internal IT resources for adequate support at an increased cost to your company. NetCerto’s team approach to IT services ensures that the right people with the right knowledge are assigned to each IT project, effectively addressing the needs of the customer while containing both costs and human resource expenditures.
NetCerto possesses a broad range of service capabilities - our team is the one to call for your resource constrained, time-sensitive projects to your ongoing maintenance needs – from office setups, to deploying new employee desktops and notebooks, to scheduled support of remote or branch offices, to disaster recovery.
Desktop
You have 3 engineers starting next week and they all need Solaris development environments configured before they start. The design team's Macintoshes can't access a newly deployed color printer. And your VP of Marketing is clamoring for the latest multimedia notebook.
With challenges like these it's nearly impossible to meet everyone's needs in the time they want their solution.
NetCerto's Desktop Support Services
To meet all the IT needs of your company within budget and on schedule can seem an almost impossible challenge. Let NetCerto’s desktop support services help you come to grips with the array of platforms and problems you face in delivering IT solutions to your company.
A stable, effective computing environment requires that all components are in harmony with each other, all the way down to the desktop. Our desktop services ensure that all of your users are working at peak computing efficiency.
Desktop Services include:
- Manage small and remote office end-user systems for Windows, Macintosh, and UNIX systems
- Provide desktop data back-ups and recovery
- Provide end-user support
- Setup new employee systems
- Train employees on systems, software and processes
- Perform remote troubleshooting of employee systems
- Upgrade hardware and software components of computers
- Deploy and manage secure remote access for field workers and remote offices
Servers
NetCerto's Server Room Services
Server management can overwhelm any business, and lack of attention to the core of the computing environment will put the entire environment at risk. A good IT strategy will help you develop the right environment from the start, or bring your current environment under control.
Unlike other providers, NetCerto isn’t looking for job security, we’re looking for satisfied clients. Well build an environment that you understand, and that you can support on your own if you desire. Before we consider the job finished, NetCerto makes sure that our client is satisfied and that the solution meets their expectations.
We document our solutions for the client so that internal resources can manage and grow it as required. NetCerto can also provide training, and often recommends it, so that knowledge is transferred to internal staff.
Tactical Server Services
- Configure and manage server infrastructure
- Manage hardware and software purchasing
- Define and manage web hosting solution
- Develop and implement user policies and procedures where appropriate
- Develop shell scripting for task automation
Backup & Availability Services
- Perform and maintain system back-ups
- Manage hardware and software purchasing
- Define and deploy high availability needs (clustered servers)
- Troubleshoot application, network, and server problems.
Support Services
- Provide onsite and remote technical support
- Develop training for employees on systems, software and processes
- Provide 7x24 emergency support.
Strategic Server Services
- Upgrade system hardware and software
- Provide strategic guidance on server needs.
Networking
More and more of your employees are demanding a VPN solution to allow them to connect to the office over their broadband connection. Traffic to the corporate website continues to grow and performance is decreasing rapidly as the fractional T-1 line into your server is reaching capacity. And now your COO has just notified you that they need to link a newly acquired company onto the network within 30 days …
With increasing demands on IT staff from the company, who has time to review WAN data costs and seek competitive bids from vendors? NetCerto can help you take control of your network, whether it is deploying VPN solutions, managing user access policies, or performing a competitive bid process for provided services.
We can help you:
- manage network encompassing multiple office locations
- manage firewalls, routers, and other security devices such as VPN systems
- manage ISP, hosting, and other data and voice service providers
- troubleshoot network problems
- by providing a 7x24 emergency response team.
